Throughout her career, Ruchi has developed and facilitated learning programs focused on customer experience, communication skills, leadership development, and service culture transformation. She has worked with a wide range of organizations, helping teams across industries elevate their performance, align with brand values, and engage customers with confidence and empathy.
Known for her engaging facilitation style, Ruchi combines energy, empathy, and practical application to create training environments that are both inspiring and results oriented. Whether she is working with front-line sta? or emerging leaders, her sessions are designed to build con?dence, encourage growth and drive measurable improvements.
With over 9 years of experience in corporate training and a strong foundation in media, aviation, and customer service, Ruchi brings a unique blend of frontline insight and instructional expertise to every session she leads. Her career began in high-impact customer facing roles, giving her rsthand understanding of what it takes to deliver excellence
